Frequently Asked Questions

How do I access the dock?

You will receive a PIN Code on your booking confirmation email, and by SMS text message. This code needs to be entered into the Pin pad at the entry of the dock. Simply enter the code, and the barrier will go up.

Do I need to park in a special area?

You need to park in the dock that you booked. Other docks are not available and should not be used as they are allocated to other users.

Can I change or edit my booking?

If you wish to change or edit your booking, then you can simply cancel your booking prior to 2hrs from the start of your booking time, followed by creating a new booking for the desired time. You will receive a full refund ( if applicable, less any non-refundable items ). If you have any special requirements then please contact the team on site for assistance.

Can I extend my booking once I have entered the in the dock?

No, you are not able to extend your booking once you have entered the dock. Other deliveries will be entering so you must vacate at the end f your booked period.

Is it possible to cancel a booking and get a refund?

Yes, prior to 2hrs from your booked entry time you can cancel your booking by logining into your account, you will receive a full refund less any non refundable items.

What do I do if the barrier arm does not open when I arrive at the dock?

Check that you have entered your code correctly, including all 6 numbers. If the arm still does not raise then check you are trying to enter the correct area or zone, and that the booked period is valid. If the arm still does not raise then use intercom button at the ticket unit to contact the onsite staff.

How do I know if my booking has been accepted?

You will firstly see the confirmation page on the website, this confirms your booking is has been accepted. You will also then receive two emails, one with your booking confirmation and instructions for your stay and another with a tax Invoice / Receipt, In addition you may also receive a text message to your mobile phone.

What do I do if the barrier arm does not open when I exit the dock?

The arm will raise automatically when you approach the barrier arm. If it does not then you will need to contact the team onsite for assitacne.

Where can I send my feedback?

Your feedback is appreciated, we strive to provide great service and your feedback helps us ensure that service is a good as possible, so please email feedback to feedback@fredbooking.com

What do I need to bring with me to the dock?

To use the dock, you just need your Pin code, so please either bring your booking confirmation, or you can refer to the text message which also has the Pin code on it.

What dock options are available?

The docks you may book have been selected by the dock manager in relation to the retailers you entering on your registration application. If you require further docks to be added to your list, then please fill in the registration application again with your revised retailer list. The manager will evaluate your application and you will receive notification when it has been approved. You will then be able to use the appropriate docks.

I have forgotten my PIN code, what do I do now?

Please check your email or text message for the booking confirmation, or login to your account online to review your booking details. If you are still stuck, please contact the Staff onsite and they be will be able to assist you.

How can I obtain a copy of my receipt?

You can login to the booking system and check your past and present bookings, each booking you make is listed and includes a copy of your Booking Confirmation and relevant Tax Invoice / Receipt.

Do I have to pay a booking fee?

Bookings during the peak periods of 8–9am and 3–6pm will incur a $5 booking fee. This is billed at the time of booking via a credit card. All other bookings are free of charge.

Booking times

At the moment you can book a dock right up to midnight each night.

What if the dock is full when I arrive?

Your booking will still be allowed to enter, the system has been programmed to ensure you can still use the dock and there is a space for you. If another user has overstayed, please contact the staff onsite for assistance.

How many times can I Enter and Exit the dock for one booking?

Once only. Your code will only work once. You will need to make a booking each time you use the docks.

Can I enter the dock earlier than my booked entry time?

Your code will work for a few minutes prior to your booked entry time. So if you arrive slightly early it will let you in, however this is only a few minutes so please make sure you book an earlier entry time if you think you will arrive earlier to avoid being held up at the barrier.

How do I know my details are secure?

We only hold basic information that we need to operate the system efficiently, no credit card data is stored by us at all. The booking site is SSL certified and for more information, please refer to our privacy policy.

Do I get a designated Dock and bay?

Yes, you need to use the Dock you booked, only! But within each dock there are several bays, you can use any bay inside the dock you booked.

What should I do if I don't receive my booking confirmation via email?

Please check your Junk folder, along with your email address is correct by selecting the “My Account” option on the top toolbar. By selecting “My Bookings” you can also bring up your booking confirmation and receipt details.

What payment methods can I use to book online?

You can pay using any major credit card via our Payment Express payment page including Visa, Mastercard & AMEX. Other payment methods are currently not available.